Description:
Key Responsibilities:
Conduct follow-up calls with clients after vehicle services to ensure satisfaction and resolve any concerns.
Accurately capture customer feedback and service details on the internal system.
Maintain detailed records of client interactions and escalate unresolved issues appropriately.
Perform general administrative tasks related to the workshop and aftersales processes.
Liaise with service advisors and workshop staff to stay updated on work progress and customer notes.
Contribute to the improvement of customer satisfaction and retention efforts.
Requirements:
Age: Between 30 and 40 years old.
Languages: Fluent in at least three languages (including English and commonly spoken local languages).
Computer Skills: Fully computer literate, with proficiency in Microsoft Office and dealership/workshop management software.
Experience: Background in a call center, customer service, or automotive aftersales environment is an advantage.
Communication: Excellent verbal and written communication skills.
Attention to Detail: Accurate and thorough in data entry and customer recordkeeping.
Professionalism: Friendly, polite, and able to handle pressure