Description:
As the Lodge Anchor / Assistant Lodge Manager, you will support the Lodge Manager in overseeing the day-to-day operations of the lodge, with a primary focus on Food & Beverage, guest satisfaction, team coordination, and admin efficiency. Your role is to ensure every guest enjoys a seamless and unforgettable stay, while also playing a critical role in nurturing a positive working environment for staff.Guest Experience:
Deliver exceptional guest service with a warm, attentive, and professional approach. Engage with guests throughout their stay to ensure their experience exceeds expectations. Food & Beverage Oversight:
Lead and support the F&B team in delivering top-quality dining experiences. Must be confident in food service, wine knowledge, and understanding luxury F&B standards. Team Management:
Support the Lodge Manager in leading a diverse team. Promote a culture of respect, collaboration, and communication among all departments. Administration & Reporting:
Assist with daily administrative duties including stock control, ordering, scheduling, guest billing, and staff rosters. Ensure all operational records are well maintained. Operational Support:
Be a hands-on leader who can step in across departments as needed to support smooth operations. Assist in training and mentoring junior staff. Problem-Solving:
Act as a key point of contact for guests and staff in the absence of the Lodge Manager. Must be calm under pressure and able to manage challenges with professionalism. We are looking for someone who is:
Experienced: At least 35 years in a senior supervisory or assistant management role in a luxury lodge or 5-star hospitality environment. Food & Beverage Focused: Must have a strong F&B background and be passionate about dining and service excellence. Guest-Centric: Naturally warm, welcoming, and confident with guests. A people-person who genuinely enjoys hospitality. Energetic & Positive: Bubbly personality, high energy levels, and a can-do attitude. Strong on Admin: Highly organized with experience in inventory, systems, and lodge operations. Team-Oriented: A natural leader and mentor who works well with others and encourages team cohesion and morale.
08 Jul 2025;
from:
gumtree.co.za