Description:
Qualifications and Experience:Matric and computer literate
2-3 years administration experience in the insurance / financial services industry.
Relevant tertiary education or courses.
The Administrator supports the Financial Advisor(s) in providing the required levels of client services to our clients.
The Administrator is part of a regional team and is encouraged to collaborate with other Administrators in their office as well as with team members in the Region.
The Administrator takes responsibility for overseeing the administrative, operations and client services support to the Financial Advisor and is the liaison person between the practice and the regional office / head office.
Client Services:
Implementation of the client services experience, as defined by the Head of Operations.
Take full responsibility for the implementation of administrative processes and controls in the Financial Advisor(s) (including all transactions, queries, reporting etc).
Liaison between Financial Advisor and product providers (PPs).
Equipped to follow the formal complaint resolution process.
Is the point of contact for clients, ensuring the efficient delivery of client requirements on behalf of the Financial Planning Partner(s).
Adhere to the culture and principles of Treating Customer Fairly.
Operations:
Collation of all clients related information (data discovery and fact find) and preparation of documentation for engagement between Financial Advisor and client.
FICA and AML capture and checking on client onboard process.
Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist & lodgment rules.
Administration relating to client transfer and new business transactions.
Submission of intermediary appointment notes to relevant PPs.
Monitoring the submission of intermediary appointment notes to ensure clients successfully transfer to the license group and that ongoing fees are received from the relevant PPs.
Capture and checking of new business documentation to ensure completeness and accuracy in alignment to the lodgment rules.
Submission of new business application(s), together with supporting documentation to relevant PPs.
Monitoring the underwriting and acceptance of new business transactions.
Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are confirmed by the relevant PPs timeously.
Providing an ongoing service and maintenance support function to the Financial Advisor and his / her clients.
Check Commission statements
Manage commission suspense accounts aligned to compliant new business lodgment.
Escalate with PPs regarding commissions / fees due to the Financial Advisor.
Operational support
08 Jul 2025;
from:
gumtree.co.za