POD CLERK - COURIER

Description:

My client in the courier and logistics industry in the Airport Industry is looking to employ a POD Clerk is responsible for handling Proof of Delivery (POD) documents and ensuring accurate record-keeping of delivered shipments. Their role is crucial in maintaining accountability, verifying deliveries, and supporting customer service and billing processes.

Requirements:

• Logistics: 1 year or less
• Pod Clerk: 1 year or less

Key Responsibilities of a POD Clerk:

• Receive, verify, and process delivery documents from drivers.

• Check that PODs are correctly signed, dated, and contain all required information (e.g., recipient name, delivery time).

• Capture POD details into the company's tracking or logistics system.

• Update delivery statuses for clients and internal teams.

• Maintain organized physical or digital records of all PODs.

• Ensure easy retrieval of documents for auditing or customer queries.

• Respond to client queries regarding deliveries.

• Provide copies of PODs as proof for billing or dispute resolution.

• Communicate with drivers regarding missing or incomplete PODs.

• Ensure timely return and processing of delivery documents.

• Attention to detail.

• Strong administrative and organizational skills.

• Proficiency with data entry and courier tracking systems.

• Ability to work under pressure and meet deadlines.

• Communication skills for liaising with drivers and clients.

• Based at a courier depot or logistics office.

• May require shift work depending on the company’s operating hours.

Key Responsibilities of a POD Clerk:

1. Processing PODs:

   • Receive, verify, and process delivery documents from drivers.

   • Check that PODs are correctly signed, dated, and contain all required information (e.g., recipient name, delivery time).

2. Data Entry & System Updates:

   • Capture POD details into the company's tracking or logistics system.

   • Update delivery statuses for clients and internal teams.

3. Filing and Record Keeping:

   • Maintain organized physical or digital records of all PODs.

   • Ensure easy retrieval of documents for auditing or customer queries.

4. Customer Service Support:

   • Respond to client queries regarding deliveries.

   • Provide copies of PODs as proof for billing or dispute resolution.

5. Coordination with Drivers and Dispatch:

   • Communicate with drivers regarding missing or incomplete PODs.

   • Ensure timely return and processing of delivery documents.

Skills and Requirements:

• Attention to detail.

• Strong administrative and organizational skills.

• Proficiency with data entry and courier tracking systems.

• Ability to work under pressure and meet deadlines.

• Communication skills for liaising with drivers and clients.

Typical Work Environment:

• Based at a courier depot or logistics office.

• May require shift work depending on the company’s operating hours.