Description:
Key Responsibilities:Training Development & Delivery
Develop and deliver OEM-specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems) Provide hands-on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence OEM Compliance & Standards
Ensure all training programs meet OEM guidelines and industry standards Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards Act as the subject matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams Performance Analysis & Continuous Improvement
Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow-up assessments Identify areas for improvement and adjust training content and delivery methods as necessary Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement Relationship Management
Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends Knowledge Sharing & Reporting
Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant Provide regular reports to senior management on training activities, participant progress, and overall training impact Participate in global or regional training initiatives as part of the OEMs continuous improvement program Travel & On-Site Training
Travel to various dealerships, training centres, and workshops to deliver in-person training sessions and provide on-the-ground support Flexibility to adapt to dealership schedules, including evening or weekend sessions when required Requirements / Qualifications / Experience:
Qualification in a related field (or equivalent experience) 5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role In-depth knowledge of automo
02 Jul 2025;
from:
gumtree.co.za