Description: The Quality Assurance Analyst (QA) is responsible for assessing the ... of our call centre. The QA will monitor outbound calls and ... actionable data to various internal support groups as needed. Coordinates and ...
2 years ago
... achieve and exceed performance targets. Support the Team Leaders with coaching ... local legislation. Work closely with QA to ensure quality is never ... -adherence is attended to swiftly. Support the team leaders in agent ...
2 years ago
... performance targets for insurance campaigns. Support the teams with coaching, guidance ... local legislation. Work closely with QA to ensure quality is never ...
2 years ago