Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... , creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring and ...
a year ago
... hinder performance. Work closely with Senior Management to ensure campaign reporting ... appropriate recommendations for changes. Oversee quality control and other compliance applicable ... closely with QA to ensure quality is never comprised, and non ...
a year ago
... key stakeholders. Work closely with Senior Management to ensure campaign reporting ... appropriate recommendations for changes. Oversee quality control and other compliance applicable ... closely with QA to ensure quality is never comprised, and non ...
2 years ago