... developing, creating and implementing call center quality processes and procedures; ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call center team leaders and managers ...
2 years ago
... manage a team. Understanding Call center principles and practices Understands Call center benchmarks metrics. Able ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting Telephone ...
2 years ago